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Frequently asked questions

How does the app identify a fabric?

You take or choose a photo of a material, and the app uses AI to analyze it and return the most likely fabric type, along with its properties and care guidance.

Why does the app need camera and photo access?

Camera access lets you capture a fabric in the moment; photo library access lets you pick an existing image. You can grant or revoke either at any time in your iPhone's Settings.

Are my photos stored anywhere?

Photos you submit are sent to our AI provider only to generate the result, and are not kept on our servers afterward. Items you save to your Closet are stored locally on your device. See our Privacy Policy for details.

How accurate is the identification?

The app shows a confidence level with each result. AI identification works best with a clear, well-lit, close-up photo of the material. Treat results as a helpful guide rather than a guarantee.

I have a question about a purchase.

Purchases and refunds are handled by Apple through the App Store. For refund requests, visit reportaproblem.apple.com. For anything else, email us above.